Shipping and Returns
Last updated: August 30, 2026
Elizabeth Williams Art takes care in preparing and shipping original artwork so that it arrives safely and in the condition in which it left the studio.
Order Processing
Orders are prepared for shipment after payment has been successfully received. Because original artwork requires careful packing, processing time may vary depending on the size and nature of the work. Any unusual delay will be communicated directly to the purchaser.
Once an order has shipped, tracking information will be provided when available.
Shipping
Shipping charges, when applicable, are shown at checkout or communicated before the purchase is completed.
Original artwork is packaged using materials appropriate to the size, medium, and construction of the piece.
Delivery times provided by shipping carriers are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside the control of Elizabeth Williams Art may affect delivery.
Please provide a complete and accurate shipping address when placing your order. Elizabeth Williams Art is not responsible for delays or additional costs resulting from an incorrect or incomplete address supplied by the purchaser.
Large or Special Shipments
Certain large, oversized, unusually fragile, or specially framed works may require custom packing, freight service, white-glove delivery, or another specialized shipping arrangement.
If special shipping arrangements are required, Elizabeth Williams Art will contact the purchaser before shipment.
Local Pickup or Delivery
Local pickup or delivery may be available by prior arrangement for certain purchases.
Please contact hello@elizabethwilliams.art before purchasing if you would like to discuss local pickup or delivery.
International Shipping
International shipping may be available for some artwork by prior arrangement.
International customers are responsible for any customs duties, import taxes, brokerage charges, or other fees assessed by the destination country unless otherwise agreed in writing.
International delivery times may vary and may be affected by customs processing.
Please contact hello@elizabethwilliams.art before ordering if international delivery is required.
Damage During Shipping
Please inspect your artwork promptly upon delivery.
If artwork arrives visibly damaged, contact Elizabeth Williams Art at hello@elizabethwilliams.art as soon as possible and preferably within 48 hours of delivery.
Please keep the artwork and all original packaging and provide photographs of the damaged artwork, the exterior packaging, the interior packing materials, and any visible damage to the shipping container.
These materials may be required to submit a claim with the shipping carrier or insurer.
Please do not discard the packaging until the matter has been resolved.
If damage occurred during shipping, Elizabeth Williams Art will work with you to determine the appropriate resolution based on the circumstances, which may include repair, return, replacement where possible, or refund.
Lost Shipments
If tracking information indicates that a shipment has been delivered but you have not received it, please contact the carrier and Elizabeth Williams Art promptly.
If a shipment appears to have been lost in transit, Elizabeth Williams Art will work with the carrier to investigate and determine the appropriate resolution.
Cancellations
If you need to request cancellation of an order, contact hello@elizabethwilliams.art as soon as possible.
Orders that have already been packed, shipped, or otherwise committed to fulfillment may not be eligible for cancellation.
Returns
Returns of original artwork are accepted on a limited basis.
If you wish to request a return, you must contact hello@elizabethwilliams.art within 7 days of delivery.
Returned artwork must be in its original condition, returned in its original packaging or packaging of comparable protective quality, shipped back promptly after return approval, and insured for the full purchase price during return transit.
The purchaser is responsible for all return shipping costs, including insurance and any applicable carrier fees.
Original shipping charges are non-refundable.
A refund will be issued only after the artwork has been received and inspected by Elizabeth Williams Art and confirmed to be in its original condition.
If returned artwork arrives damaged or in altered condition, a full refund may not be available.
Non-Returnable Items
The following are non-returnable unless they arrive damaged or in error:
Commissioned or custom artwork
Specially ordered items
Any item clearly marked as final sale
Return Shipping Damage
If artwork is damaged during return shipment, responsibility rests with the purchaser and/or the return carrier. For this reason, returned artwork must be packed carefully and insured appropriately.
Damaged or Incorrect Orders
If your artwork arrives damaged, or if you receive the wrong item, please contact hello@elizabethwilliams.art as soon as possible and preferably within 48 hours of delivery.
Please include photographs of the artwork, packaging, and any visible damage so that the issue can be reviewed and resolved.
Contact
Questions about shipping or returns may be sent to:
Elizabeth Williams Art
Email: hello@elizabethwilliams.art
Website: elizabethwilliams.art